FAQ

Delivery time for areas around Cilacap is usually 1-2 business days. For more distant areas, we will provide an accurate time estimate when you place your order.

Yes, we accept deliveries outside Cilacap city. For farther regions, shipping costs and delivery time will be adjusted according to the destination.

You can track your package status through our website or by contacting our customer service. We will also send notifications via SMS or email when your package is in transit.

Shipping costs for heavy packages are calculated based on weight and size. You can check the detailed costs through our website or contact customer service for more information.

If your package does not arrive on time, please contact our customer service within 24 hours. We will process your claim according to company policy.

Yes, we accept delivery of valuable items like jewelry. However, we recommend using additional insurance for further protection.